Our organization operates simple, systemized, and transparent processes that drive
accountability, productivity, and external focus.
Biopathogenix is committed to quality excellence, as well as providing unrivaled customer
service, and achieve this by offering:
● products that meet all standard requirements.
● first class customer service.
● complete and on-time deliveries.
Customers are at the heart of our business. We are committed to continual review and
improvement of processes, products, and services, to meet and exceed our customers’
WE have established quality systems and monitor processes against performance targets set
within business plans and objectives programs.
WE will achieve our improvement targets through continual training and communication of the
key business objectives to all personnel.
Customer service measures are reported monthly as part of the “PROPS” commitment (Product
Availability, Right First Time, On Time Delivery, Product Quality & Service Quality).
We are committed to continual improvement of both products and processes.
The framework for setting objectives lies within business planning for each part of the business,
whereby targets are set based on opportunities for growth and improvement, and to eliminate
and contain risks.
The Management Review Meeting considers the effectiveness of these management programs
outlined by this policy.